Terms of Service

Finecko provides a fully managed, hosted deployment of Apache Fineract — an open-source core banking platform — together with ongoing infrastructure management, maintenance, updates, monitoring, and support.

We reserve the right to modify, update, or improve the Service at any time, including changes to the underlying software versions, infrastructure, and feature set. We will use reasonable efforts to notify you of any changes that materially affect your use of the Service.

We may offer a Free Plan that allows you to use a limited version of the Service at no charge. The Free Plan is provided “as is” without warranty or uptime guarantee, and without any committed support response time.

We reserve the right to modify the features, limits, or availability of the Free Plan at any time, or to discontinue it entirely, with reasonable prior notice where practicable. Continued use of the Free Plan following any such change constitutes acceptance of the modified terms.

The Free Plan is intended for evaluation, development, and small-scale testing only, and must not be used for production banking operations involving real End User financial data without prior written agreement.

Paid Plans are described on our pricing page. Service Level Agreements (SLAs), including uptime commitments and support response times, are specific to each paid Plan and are detailed in the plan description or in your order agreement.

If we fail to meet an SLA applicable to your paid Plan, any remedies (such as service credits) will be as specified in the relevant plan documentation. Service credits are the sole and exclusive remedy for SLA failures unless otherwise agreed in writing.

Scheduled maintenance windows and force majeure events are excluded from SLA calculations. We will provide advance notice of scheduled maintenance where possible.

You own your Customer Data. We claim no rights in or to any Customer Data. You grant us a limited, non-exclusive licence to process Customer Data solely to provide and improve the Service for you.

You are responsible for ensuring you have all necessary rights and permissions to upload, store, and process Customer Data using our Service, including compliance with applicable data protection laws (including GDPR) in respect of your End Users’ data.

We act as a data processor in relation to Customer Data that constitutes personal data. Processing of such data is governed by our Data Processing Agreement, which forms part of your service agreement.

Upon termination of your account, we will make Customer Data available for export for a period of 30 days, after which we will delete it from our systems in accordance with our data retention practices unless required by law to retain it for longer.

The Finecko name, logo, and all proprietary software, documentation, and materials we create are owned by the Company or our licensors. These Terms do not grant you any intellectual property rights in the Service beyond the limited right to use it as described herein.

The Service is built on Apache Fineract, which is licensed under the Apache License 2.0. Your use of Apache Fineract as delivered through our Service is subject to the terms of that open-source licence.

Fees for paid Plans are due in advance for the period selected (monthly or annual) and are non-refundable except as required by applicable law. There are no refunds or credits for partial months, plan downgrades, or unused service periods.

All fees are exclusive of taxes. You are responsible for any applicable taxes (including VAT) in your jurisdiction.

If a payment fails, we will notify you and attempt to retry. If payment is not received within 14 days of the due date, we may suspend your account. If payment remains outstanding for more than 30 days, we may terminate your account in accordance with Section 10.

The Service is provided “as is” and “as available”. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free from security vulnerabilities. You are responsible for evaluating whether the Service is suitable for your regulatory environment and operational requirements.

To the fullest extent permitted by applicable law, our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by you to us in the six (6) months immediately preceding the event giving rise to the claim.

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Termination by you: You may cancel your account at any time by contacting us. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining period.

Termination by us: We may suspend or terminate your account immediately, with or without notice, if:

• You fail to pay amounts due and the overdue balance is not cleared within 30 days of the due date.
• You materially breach these Terms and fail to remedy the breach within 14 days of written notice.
• You use the Service for any abusive, fraudulent, or illegal purpose.
• We are required to do so by law or a court order.
• We reasonably believe your use of the Service poses a security risk to us or other customers.

Upon termination, your right to use the Service ceases immediately. Sections 5 (Customer Data), 7 (Intellectual Property), 10 (Limitation of Liability), 12 (Governing Law), and any other provisions that by their nature should survive termination will continue to apply.

Entire agreement: These Terms, together with any order form, plan description, and Data Processing Agreement, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

No waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets.